Create Chatbots and Conversational Apps
In this post, we’re introducing ngrok, a very useful tool that has saved us a lot of time when we were prototyping and developing chatbots. Why ngrok is so useful for chatbots To communicate with APIs like Facebook Messenger, you need to create a webhook. This webhook is triggered by an event. For example, if […]
Chatbots are hot right now 🤖🔥. No surprise there are a lot of people who want to get into chatbot development. It might become an amazing job opportunity in the upcoming months and years. However, there are so many tools, languages, and platforms, it can be difficult to get into the whole chatbot ecosystem. Don’t […]
Discoverability is one of the main things people praise when they talk about chatbots. “The App Store is broken,” many claim, foreseeing the inbox as the new destination to discover conversational apps and bots. However, it’s not that simple. The number of bots is growing quickly, with more than 30,000 on Facebook Messenger alone since April this year. As a result, the […]
This post is a detailed analysis about the steps we’ve taken to improve our EmojiNews chatbot. Please let us know in the comments if you have any feedback! Emojis as an emotional layer Emojis are becoming prevalent in today’s communication. You know something is far beyond being “a thing” when even your grandma’s using it (mostly […]
Chatbots have always been known as conversational, text-driven bots that understand what you write or say, and then act on it in an automated way. However, today’s messaging apps offer more ways to interact with a bot than just text. And since people use them when they chat with their friends, they’re also likely to test […]
The Facebook Messenger platform provides great elements that help you tell your story. Probably the most popular one right now is the gallery element with the horizontal scroll. There are interesting examples of chatbots that use this combination of images, titles, and buttons in very creative ways. Talking about design: The Facebook Messenger gallery is in fact […]
Yay! We just published a new study. This time, we analyzed Wall Street Journal for Facebook Messenger. In this presentation, you will find a detailed overview about design choices the WSJ bot team made. We particularly looked at onboarding and personality. Wall Street Journal Messenger Bot The WSJ was one of the first news publishers […]
New conversational interfaces and products call for new ways to understand and measure user behavior. This post provides a list of chatbot analytics tools that help you keep track of the right metrics.
In this series, we will take a closer look at different examples of chatbots to understand how great conversational design works. For analyses of user onboarding processes in apps, we highly recommend UserOnboard.com Teardowns, which inspired us for this bots edition. TechCrunch: A Chatfuel Bot TechCrunch announced their Facebook Messenger bot during F8, the Facebook Developer […]
Right now, it seems like everyone keeps focusing on the development part of messaging bots. Whether it’s the large amount of bot makers popping up to help create bots, or the question if current artificial intelligence and natural language processing capabilities are enough–it’s always about the technical stuff behind bots. However, we believe the user experience […]